Refund policy

UK Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at susan@sewbox.co.uk. Please note that returns will need to be sent to the following address: Oak Tree Barns, Little Henny, Sudbury Suffolk CO10 7NH, UK

If your return is accepted, return shipping will be paid by the buyer and we’ll notify you of the next steps. 

You can always contact us for any return question at susan@sewbox.co.uk.

EU/International Return Policy

You have a 14-day withdrawal right, which means you have 14 days after receiving your order to request a return.  Once a return is requested and approved, you have a further 14 days to send the goods back. If your return is accepted, return shipping will be paid by the buyer and we’ll notify you of the next steps. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at susan@sewbox.co.uk. Please note that returns will need to be sent to the following address: Oak Tree Barns, Little Henny, Sudbury Suffolk CO10 7NH, UK

Refunds for accepted returns will be issued within 14 days.

You can always contact us for any return question at susan@sewbox.co.uk.

Unfortunately, we cannot accept returns on gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need  proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at susan@sewbox.co.uk.